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Talent Talk

Not all recruiters are bovine by nature

With technology available to almost everyone, we get bombarded with email, Facebook, Twitter, text marketing etc etc communication on a day-to-day basis. I've got to say at times I've probably slipped and been short with some people. There are some though that I hang up on - usually those calling from New York with a fantastic investment opportunity in the share market!!

What I'm talking about here is the communication that has replaced "general marketing and old-fashioned business development". Not spam. Services that we use most days, or those that may add value to your business or to you personally. Probably more business to business marketing/selling. If I go back years ago, we tended to, at the very least, listen and respond. Mostly it was a polite "thanks but no thanks" and everyone moved on. Some we embraced and utilised. Balanced provision of service, balanced utilisation. Sort of "partnership-like".

But what I've noticed in recent times is the proliferation of downright rudeness in business. No response, no acknowledgement, silence. And it seems to have gone from an illness to a disease, even become an epidemic.

And I mention this because having been around in this sector as long as I have, I can talk from experience over time. Whereas "clients" (and let's put them in quote marks because they're not unless you're doing business...) used to be pleasant and polite, with some acknowledging the expertise we do bring, and doing business, today it's an absolute minority who even dare to respond. I receive almost as much as I get and unless it's the above-mentioned investment opportunity from New York, my view is that if someone has taken the time to research your company and present something that may have some benefit to your organisation, then they deserve at least a moment of time. Again let me reiterate, I'm not talking about spam that is sent out in massive volumes. And we can tell the difference.

I have a "response philosophy" - RWART - Respond Within A Reasonable Time". Sometimes it's immediate, sometimes five minutes, sometimes a few hours if I'm busy. But I always respond. If for some reason I don't, it's because I may have forgotten, and once I'm aware, I apologise. Doesn't matter who, at what level. It can be as little as 15 seconds to say "Thanks for your email, but at this stage we don't require a left-handed Nuclear Scientist. But thank you for thinking of us." (That took 17 seconds because I type with two fingers and spelled "thank" "thnak" and had to correct it)

Now let me tiie this into the recruitment sector. I know many tout for business unprofessionally because with recruitment having such a low level of entry, the problem is exacerbated with many "cow-people" (political correctness here) jumping in and out of this industry. That's hard to control if there are no controls. There are never likely to be any controls so we're going to be stuck with these "bovine people" as long as the service exists.

So I make a plea. Not all recruiters are bovine by nature. Many of us have been around for a while, and helped thousands find jobs, careers, and new lives. Computers and job websites don't do that. And whilst there are some very good internal recruiters out there, most move around quite prolifically and will contribute very little other than facilitating a process. Try and call an internal recruiter for CV advice or career advice? Or to just to "chew the fat". I htink finding Bigfoot would have more success!

And just in closing, I'd also implore you to think about this. The next time you ignore a recruiter, your next communication with that recruiter may be for that dream job that they are advertising. How would you expect them to treat you?

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